Privacy Policy

Last updated: January 2026

Custom Made Sofa (“we,” “our,” or “us”) operates the website https://custommadesofa.ae/. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our services.

1. Information We Collect

We may collect personal and non-personal information from you in the following ways:

Personal Information

You may voluntarily provide us with personal information, including but not limited to:

Full name
Email address
Phone number
Address or location details
Any information shared through contact forms, WhatsApp, calls, or emails

Non-Personal Information

When you visit our website, we may automatically collect certain non-personal information such as:

IP address
Browser type and version
Pages visited and time spent on the website
Device and operating system information

2. How We Use Your Information

We use the information we collect for purposes including:

Responding to your inquiries and requests
Providing consultations, quotations, and services
Processing orders and scheduling installations
Improving our website, products, and services
Sending service-related updates and promotional communications (only when permitted)
Ensuring website security and preventing fraud

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies help us understand how visitors interact with our site so we can improve functionality and content.

You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared in the following circumstances:

With trusted service providers who assist us in operating our business (such as delivery or installation partners)
When required by law, regulation, or legal process
To protect our rights, property, or safety, or that of our customers

All third parties are obligated to keep your information confidential and use it only for the specified purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or updating of inaccurate information
Request deletion of your personal information, subject to legal or contractual obligations
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us immediately so we can take appropriate action.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page, with the updated date mentioned at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us using the details below:

Custom Made Sofa
📍 Shabrat, Jurf Industrial 1, Ajman, UAE
📧 Email: info@custommadesofa.ae
📞 Phone: +971 56 683 7883

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.