Refund and Return Policy

Effective Date: January 2026

At Custom Made Sofa, we strive for complete customer satisfaction. This Refund and Return Policy outlines your rights and the procedures for returning or exchanging products purchased from our website https://custommadesofa.ae/.

1. Eligibility for Returns

1.1 Returns are accepted only for products that are damaged, defective, or received incorrectly. 1.2 Custom-made or personalized products are non-refundable unless they are damaged or defective. 1.3 Claims must be made within 7 days of delivery to be considered valid.

2. Return Procedure

2.1 Contact our customer support via email (info@custommadesofa.ae) or phone (+971 56 683 7883) within 7 days of delivery. 2.2 Provide your order number, photos of the product (if applicable), and a description of the issue. 2.3 Our team will review your request and provide instructions for the return process.

3. Refunds

3.1 Approved refunds will be processed via the original payment method within 7–10 business days. 3.2 Shipping or delivery fees are non-refundable unless the product was damaged or incorrectly delivered. 3.3 Refund amounts exclude any additional customization costs unless the product is defective.

4. Replacements

4.1 Damaged or defective products may be replaced free of charge upon approval of the return request. 4.2 Replacement items are subject to availability and may require additional lead time for custom products.

5. Contact for Assistance

For all return or refund inquiries, please reach out to our team. We aim to ensure a smooth and hassle-free process for our valued customers.

Custom Made Sofa
📍 Shabrat, Jurf Industrial 1, Ajman, UAE
📧 Email: info@custommadesofa.ae
📞 Phone: +971 56 683 7883